FOR A SMOOTH VISIT
Salon Guidelines
At Dwell, we want every visit to feel comfortable, thoughtful, and easy from the moment you walk through the door. These guidelines help us care for our guests, support our team, and keep the salon running smoothly.
The Team Approach
We believe great hair is a team effort. While we know you may have a favorite stylist, our team works together to provide a consistent Dwell experience. If your preferred stylist isn’t available, we’re always happy to help match you with another talented team member who fits your hair goals and needs.
Appointments & Cancellation Policy
A credit card on file is required to reserve all appointments.
We kindly ask for at least 48 hours’ notice when cancelling or rescheduling.
- Less than 48 hours’ notice: 50% of the scheduled service total
- No-show: 100% of the scheduled service total
- Late arrivals: Arrivals more than 10 minutes late may need to be rescheduled and may be subject to a 50% fee
- Repeated cancellations or no-shows: A deposit may be required for future appointments
Applicable fees will be charged to the card on file. These policies allow us to protect our stylists’ time while giving other guests the opportunity to book available appointments.
Children & Animals
For everyone’s comfort and safety, we ask that children only accompany you when they are receiving a scheduled service of their own. Salons contain hot tools, sharp instruments, chemicals, and busy work areas, so limiting additional guests helps us maintain a safe and relaxing environment.
Pets are not permitted in the salon. Trained service animals are always welcome in accordance with applicable law.
Service Adjustments + Refunds
We want you to feel confident in your hair and your experience at Dwell. While salon services are non-refundable, we’re happy to address any concerns.
Please contact us within three days of your appointment so we can review your service with you. When appropriate, adjustments may be completed within two weeks of the original appointment at no additional charge.
Requests for a different service or result than what was originally agreed upon may be considered a new service and priced accordingly.
Product Returns
Unused + unopened products: Eligible for return within 7 days of purchase.
Opened products: Products that are at least 75% full may be exchanged within 30 days of purchase.
Thank you for helping us create the Dwell experience we want for every guest.
We appreciate your understanding and look forward to caring for you at your next visit.